Customer Support Channels
A 1–hour Response Guarantee
Our client help team is educated to instantly take care of all of our Linux shared hosting packages customers’ issues and help questions. Via our ticketing system, you’ll be able to send your question and a support team representative will likely return to you in only max 60 minutes. In fact, practice has revealed that the typical resolution period is Twenty minutes.
A Top–quality Support Service
Our assistance service is offered by a crew of certified techs who’re prepared to answer your inquiry without delay. It is easy to speak to the support team by launching a help and support ticket from your Online Control Panel or by submitting us an e–mail message. On working days, you may as well contact us on the telephone or use the live chat option.
An Intuitive Help Section
Our company has built–in an in depth practical knowledge base into the Control Panel for you to have convenient step–by–step guidelines at any time. Each section of the Control Panel has its own contextual support area having a group of how–to posts. We have also prepared training videos to ensure that you get a greater visual representation of just how to perform any given job.