Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be responded to within maximum one hour after the trouble ticket or email is submitted. If your issue needs further assistance from a server admin, we will direct the trouble ticket or the email to the person in charge, in a timely manner then leave a comment to inform you that more time will be needed for reaching the optimal solution. And if you order the Administration Services package, any of the services included there will be performed whenever you desire.
A Top–Class Technical Support Service
Should you require assistance while using our Online Control Panel or with any of the apps that we’ve pre–installed on the server on your behalf, you can get in touch with our customer support team at any moment via the ticketing system. Plus, if you require help administering your dedicated hosting server, you can order our Administration Services package, which includes Operating System updates every week, software installation and problem troubleshooting services, server monitoring and rebooting procedures, data backup hard disk storage space, etcetera.
An Easy–to–Navigate Help Area
We have provided our Online Control Panel with an in–depth knowledgebase, which offers detailed explanations of its features and functionalities. Furthermore, we have shot exhaustive video tutorials that will further reveal to you how to perform a certain operation or solve a common issue. The educational articles and the tutorial video clips are readily reachable from each section of the Online Control Panel via the Videos and Help buttons situated in the top right corner.